Food supplement. Not a medicine. Sold by Hāpori Wellness Ltd, Auckland, New Zealand.

Refund & Return Policy

Last updated:

This policy sets out your rights when returning Sanely purchased from Hāpori Wellness Ltd via biosieve.world, in accordance with the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

1. Your Right to Return

You may return an unopened pack of Sanely within 14 days of the date you received it, provided the product is in its original, undamaged packaging and has not been opened or tampered with.

Opened packaging: Because Sanely is an ingestible food supplement, we are unable to accept returns of opened packaging for hygiene and food safety reasons. This exception is consistent with New Zealand consumer law provisions relating to goods that cannot be returned for hygiene reasons once the seal has been broken.

2. Cancellation Before Dispatch

You may cancel your order at no cost at any point before it has been dispatched. To cancel, inform our team during the telephone confirmation call, or contact us as soon as possible at info@biosieve.world or +64 9 887 4231.

Once dispatched, your order can no longer be cancelled - however, you may refuse to accept the parcel from the courier, in which case it will be returned to us and no charge will be applied.

3. Declining Delivery

Because payment is made at the door on delivery, you are entitled to decline the parcel from the courier without incurring any charge. If you decline, your order will be cancelled automatically.

4. How to Initiate a Return

  1. Contact us within 14 days of receipt at info@biosieve.world or +64 9 887 4231, stating your name, phone number, and reason for return.
  2. We will provide return shipping instructions. Return postage is at your cost unless the product is faulty or was incorrectly sent.
  3. Once we receive and inspect the returned product, we will process your refund within 14 days of receipt of the return.

5. Refunds

Because payment is made on delivery (cash or card to the courier), refunds will be issued via bank transfer to an account you provide. We will contact you to arrange this once your return has been received and verified.

6. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, or different from what you ordered, please contact us within 7 days of receipt. We will arrange a replacement or full refund at no cost to you, including return postage.

7. Consumer Guarantees Act

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable consumer protection legislation.

8. Contact

Hāpori Wellness Ltd · 14 Quay Street, Auckland CBD 1010, New Zealand
Email: info@biosieve.world · Phone: +64 9 887 4231
Mon-Fri 9:00-17:00 NZST